Support
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Four problems account for most of what people write to us about, and each has a complete answer already written.
My tester count is not going up
Check the opted-in figure on the closed track rather than your invite list. Testers who were added but never accepted the opt-in link do not count.
Google rejected my application
Work through the six usual causes before you resubmit. An identical resubmission produces an identical answer.
I do not know what to write on the form
The production access questionnaire is graded, not collected. Here is what each question is testing for.
I am on the wrong testing track
Internal testing does not count toward the fourteen days, no matter how long you run it. Only closed testing does.
Still stuck?
Email support@testlaunch.app with your package name and, if you were rejected, exactly what Google wrote. A person reads it.